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Change management

How to spot a toxic profile and manage resistance
26 March 2024 by
Change management
de Sauvage Raphaël
Managing change is a complex process that is often accompanied by resistance from employees. However, some profiles can be particularly toxic and significantly hinder the change process. In this article, we will explore the tell-tale signs of a toxic profile in change management and strategies for dealing effectively with these situations.


Constant resistance to change

People who continually oppose any form of change, whatever the circumstances, can be considered toxic. Their systematic resistance can undermine team dynamics and hinder project progress.


Spreading negativity

Toxic people tend to spread a climate of negativity and scepticism around change. Their pessimistic discourse can influence other team members and compromise motivation and commitment to the change process.


Passive-aggressive behaviour

Toxic people may adopt passive-aggressive behaviour, such as refusal to cooperate, procrastination or subtle sabotage. Their uncooperative attitude can make it difficult to implement change effectively.


Lack of transparency and communication

Toxic people often tend to conceal important information or manipulate communication to serve their own interests. Their lack of transparency can sow mistrust within the team and compromise the credibility of the change process.


Resistance to leadership and authority

Toxic people often question the authority of leadership and defy established decisions and guidelines. Their defiant attitude can disrupt team cohesion and undermine the effectiveness of the change process.


Strategies for managing toxic profiles
  1. Identify sources of resistance and underlying concerns;
  2. Establish open and transparent communication to dispel misunderstandings and rumours;
  3. Actively involve team members in the change process to encourage commitment and participation;
  4. Offer additional support and resources to people who are finding it difficult to accept change;
  5. Set clear limits and be firm in the face of persistent toxic behaviour;
  6. Encouraging the development of change management skills within the team to strengthen the resilience of the organisation.

Conclusion

Identifying and managing toxic profiles during change management is essential to ensure the success and sustainability of transformation initiatives. By adopting effective resistance management strategies, organisations can overcome obstacles and create an environment conducive to innovation and growth.


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